Frequently Asked Questions FAQ
When will I receive my order?
Orders are processed on weekdays during working hours. We will ship out your order by 2-3 working days. Do select free shipping if eligible.
Are there any bulk discounts?
With min order of 10 units comprising of Adult 3Ply, Kids 3Ply or Individual Packed 3ply, you can use [SGUnited10] discount code this will provide bulk discount for each unit.
What is the delivery charge for Singapore?
Delivery charge for local deliveries is $5. Local shipping will be free if order is above SGD$80.
Do we ship to this country? How much does shipping cost and how long does it take to deliver?
We ship worldwide. Do select the product, quantity, courier and delivery option. The system will provide shipping cost automatically. We ship out products in 1-2 working days from Singapore. Due to the current situation, delays may occur to the courier and receiving country customs clearance. You will receive a tracking number from the courier which will provide a realtime update progress on your package. Proceed to https://wes-cares.com/ for being charged in USD, AUD, GBP CNY and EURO or click on International Site on the header menu. We reserve the right to change between selected couriers where they may be delayed in certain routes. For more details please refer to our shipping policy.
Free Shipping for International Customers
For our international customers. We can offer freeshipping with <freeship> with a min order of USD300 at www.wes-cares.com to be charged in your home currency. We reserve the right to change between selected couriers where they may be delayed in certain routes. Do refer to our shipping policy for more details.
Where do I key in order details into notes for this offer?
Special notes are at the cart page on the bottom left of the screen before entering your shipping address details.
Do you have wholesale discount?
Yes we do! When ordering more than 500 units of any items in our product range, do contact us directly and we will provide a wholesale discount.
My discount code doesn’t work.
Do create a user account and enter your details.
I have a question that is not listed here.
Do click on message us to contact us.