Frequently Asked Questions FAQ
What is the delivery charge for Singapore?
Local shipping is free! Limited to courier delivery coverage areas. Excluding Jurong Island.
I would like to mix and match colors and masks. Can I do that?
Apologies that our mask skus are fixed and we do not mix and match colors or packs.
When will I receive my order?
Orders are processed on weekdays during working hours. We will ship out your order by 2-3 working days. Shipping will take place in a few working days.
Do you have wholesale discount?
Yes we do! When ordering more than 800 boxes or packs of any items in our product range, do email us directly and we will provide a wholesale discount.
Do we ship to this country? How much does shipping cost and how long does it take to deliver?
We ship worldwide. Do select the product, quantity, courier and delivery option. The system will provide shipping cost automatically. We ship out products in 1-2 working days from Singapore. Due to the current situation, delays may occur to the courier and receiving country customs clearance. You will receive a tracking number from the courier which will provide a realtime update progress on your package. Proceed to https://wes-cares.com/ for being charged in USD, AUD, GBP CNY and EURO or click on International Site on the header menu. We reserve the right to change between selected couriers where they may be delayed in certain routes. Free intl shipping >USD250 www.wes-cares.com Code *FREESHIP*
For more details please refer to our shipping policy.
Where do I key in order details into notes?
Special notes are at the cart page on the bottom left of the screen before entering your shipping address details. We are unable to change or mix match boxes.
I have a question that is not listed here.
Do click on Facebook message us to contact us.